Author Archives: Chris Ruisi

Chris Ruisi What I Know

Here’s What I Think

  1. We cannot control many of the outside forces or events that bombard us every day. Focus on what you can control.
  2. Get moving. Don’t stand there and think; get clear on your desired outcome and take the first step, then another. Consistent and focused action gets results; you stall…you lose.
  3. The one thing that we have absolute, complete and total control over is our mind and the thoughts we harbor in it. Stop focusing on just the negatives.
  4. It’s time to start focusing on possibilities, rather than on limits and obstacles. You need to set yourself free. This means you must give yourself permission to dream and to take risks.
  5. Real limits will not box you in because you can always find a way to deal with them. It is the false ones you are carrying around in your mind that become the self-imposed prison of your dreams and goals.
  6. Self-doubt is what does the most damage. Don’t give it any mental space.
  7. The best way to not give doubt any mental space is to fill your mind with dreams, goals and a vision, and act like success is your only option.
  8. I read once that if you give the world the best you have, the best will come back to you. John Wooden the legendary basketball coach at UCLA once said, “Things turn out best for people who make the best of the way things turn out.”
  9. Now, I know we are dead for a long time; the fact is you only get one life, so why not get the most out of it? Make it a point to have fun. Taking life too seriously will kill you. You work hard so there should be no guilt associated with the pursuit of happiness and the enjoyment of your life.
  10. Make time every day to be grateful for all that you have; maybe the first thing in the morning or the last thing every evening. Many spend far too much time obsessing either over what others have or what is missing in their own life. If you want more, then pursue it.

 

Chris Ruisi - Emotion to Solution

Get Past the Emotion to Get to the Solution

At any point in time, we find ourselves having to deal with a variety of problems. Some are big; others are small. Some we create and others land in our lap, as a result, someone else’s actions (or lack of actions). Some are valid, while others are just unnecessary distractions. Regardless of how it is described, they are problems and we are paid to solve them.

To effectively solve a problem, you have to have a clear understanding of its cause and impact. However, many of you spend way too much time and energy focusing just on the problem – its cause and its impact – and not enough time and focus on taking action to get to the solution. In essence, many find themselves “obsessing” about the problem, leading to detrimental results for the individual and their organization. It’s almost like digging a hole and pulling the dirt back in on top of you. Your frustration, stress and negative emotions grow unchecked. As this occurs, you basically eliminate any chance you might have to get past the emotional “clutter” (yours and others) to find a way forward to a solution.

So, what’s the lesson? Continue reading

Chris Ruisi Team

It’s Your Team!

The success of any company is directly related to the quality of their team. As such, it stands to reason that you should be investing time and money in the training of your team to deliver the product and service – and experience – that you desire and, more importantly, that your customer desires.

Now, when I talk about training I’m also including that the team member is “proficient” in the task for which they were given the training. Far too many of you consider just showing a person how to perform a task is all the training they need. Without measuring their proficiency, you’re just wasting time and money. And, in my opinion, proficiency includes that they know not only the “what, when and how” but why they do it, who they do it for and where it all fits into the total picture of your business. Continue reading

Chris Ruisi Frustrated

Help! I’m Frustrated (And, I Don’t Know What To Do)!

None of us can maintain a high level of unchecked activity every minute of every working day. Often, this type of “work as fast as you can” approach leads to mental and emotional exhaustion which invariably leads to anxiety and causes overwhelm. And, that brings on the frustration at the end of this downward spiral. Productivity is lost, service goes down the drain and it basically turns into a lousy day.

Most of the time when we are stalled and frustrated, we get easily side-tracked and distracted, then get caught up in “busy work” which usually has no value.

Continue reading

Chris Ruisi Step Up and Play Big

Step Up and Play Big

It’s “that time of year” when many still feel all charged up and are committing to do what needs to be done to be better. Yet, a fair number of those commitments and promises will fall by the wayside creating another average year.

So, let me make it simple for you to understand that it doesn’t require a lot of extra effort to “Step Up and Play Big.” But, it does require that you make a choice to do so and then commit yourself to do the work that follows.

Here’s what it means to Step Up and Play Big: Continue reading

Chris Ruisi Value

It’s the Value, Stupid!

As we embark upon the New Year, it’s appropriate that everyone remembers and acknowledges that we live and work in a service economy. Our customers or clients pay us for the products we offer, but more importantly, they pay us for the service and the experience that comes with it. If your customer is pleased with your service and the experience, they will see value in their relationship with you. That will add to repeat business and referrals, which will result in the dramatic growth of any business.

Establishing a relationship based upon the value you deliver – and that your client fully understands and acknowledges – is one that augurs well for the future of your business.

I am always amazed at how many business owners, who know what their product or service Continue reading

Chris Ruisi-Success 2018

10 Steps to Success in 2018

There is no better time than the present to reset your personal and business GPS. Here are 10 simple – and I mean simple – suggestions to guide you in your “adjustment.”

  1. What was the best thing that happened to you or your business in 2017? Why? Figure out a way to do it again in 2018.
  2. What were your activities on the best days you had in 2017? Do it again in 2018.
  3. What were the skills you used on some of your most productive days in 2017? Find ways to use those skills again in 2018.
  4. What were the moments with your family and friends in 2017 that gave you the most pleasure, satisfaction and happiness? Do it again in 2018.
  5. What were the things that you were most grateful for in 2017? Don’t lose sight of them in 2018.
  6. How many times in 2017 did you miss an opportunity to help someone or make someone feel good about themselves? Don’t miss those opportunities in 2018.
  7. How many times did you sell yourself short in 2017 and play it too safe? Start looking for ways to build your self-confidence in 2018.
  8. How many times in 2017 did you put your business or career ahead of your family? Stop abusing the real gifts and wealth in your life in 2018.
  9. How many times did you laugh at yourself in 2017? Find more reasons to laugh at yourself and have fun at your own expense in 2018.
  10. How many times in 2017 did you miss or put off an opportunity to invest in yourself and learn something that would make you better? Set a goal in 2018 to invest in yourself. When you get better, everything and everyone around you gets better as well.

 

Driven to Failure Chris Ruisi

Are You Driven to Failure?

Often driven individuals like to “go it alone.” They see this as their defining characteristic. They brag about it and heap upon themselves unlimited amounts of self-praise. They boast how they don’t need help. While a healthy dose of self-esteem and self-confidence is needed to achieve success, these individuals are over-dosing on it.

These “driven ones” get so caught up in their “go it alone” mentality that they eventually lose sight of reality. Their obsession to go it alone becomes madness. When this happens, they become consumed by their reality until anxiety and overwhelm overcome them, and that usually ends up with a self-created crisis.

Rather than going deeper into their foxhole, alone, they need to stick their head up just enough to assess their new or changing reality and quickly determine what help they need to keep moving forward.

Here’s a fact: The business climate today is more complex than it was 5 years ago. Things like evolving technology, growing customers’ demands, increasing government regulations, availability of skilled and engaged employees are all having significant impact on all businesses and their leaders.

The leaders of today will only become the leaders of tomorrow when they abandon their “go it alone” mentality and surround themselves with the right advisors who share their vision of success. To do otherwise, given the challenges we all face, would be foolhardy.

 

Be Happy Chris Ruisi

Don’t Worry, Be Happy

“We hold these truths to be self-evident, that all Men are created equal, that they are endowed
By their creator with certain unalienable rights that among these are Life, Liberty
and the pursuit of happiness.”

The Declaration of Independence does not guarantee happiness. It does, however, make it very clear that it is our responsibility to pursue our own happiness. Only we can see our dreams and only we can live them. And if we can’t make ourselves happy, or be happy with ourselves, it’s a good bet that we will not be able to help anyone else.

Making yourself happy can be difficult today with all of the business challenges that surround us. We are being bombarded every day to the point that we sometimes find it hard to fight off negative distractions and stay focused. When this happens we allow ourselves to be the victim of ours, or others, circumstances as opposed to being the master of them. We rapidly approach overload and get consumed with minutia, worrying about what will happen next! We start to lose sight of our ability to achieve our goals. When this happens, our first priority is to gain back control, get back on track, and take charge of our destiny. Continue reading

Non-Performing Leader Chris Ruisi

The Non-Performing Leader

If you’re in a leadership role, it’s your responsibility to find that “common ground” when you are communicating with a team member. A “one-size-fits-all” approach to communication does not work, especially when you’re delegating work to be done and attempting to set specific expectations.

Far too often, non-performing leaders give minimal instructions (that only they understand) and quickly move on. They do no training. They then get frustrated when the work doesn’t get done properly and then launch a personal attack on their team member. They are also extremely good at writing vicious e-mails condemning an individual—who may in fact be deficient. Non-performing leader are basically insecure in their own abilities and compensate for their insecurity by attacking others.

Non-performing leaders tend to do things “to people” as opposed to working “with people.” Continue reading