Author Archives: Chris Ruisi

Systems and Customer Care

Chris Ruisi Driving Business Growth Podcast

There is a simple yet critical business fact you must understand when discussing the importance of systems in your business. The fact is this: Systems run your business and your team works your systems. Systems, when developed, implemented and utilized properly create consistency in your business—and customers love consistency. Why? Because consistency builds trust, trust builds relationships and relationships build businesses. In today’s podcast, Chris will walk you through these important concepts.

 

 

Continue reading

Chris Ruisi

What Other People Think About Me is None of My Business

Many of you go through life constantly worrying or obsessing over what others might think about you. You go out of your way to be liked; so much so you even compromise on your own values. You try way too hard to be part of who you perceive to be the “in” crowd. Most of these “crowds” really don’t care about you, so you end up being “alone” in a group. Why not be your own “in” crowd and attract the right people to be with? Stop looking for permission to act even though no one’s permission is needed. You are driven to want to be liked versus being respected. Stop sacrificing your own self-esteem and self-worth for others. Be the person who you respect first—the rest becomes easy after that.

Continue reading

Who do you need to be?

Chris Ruisi Driving Business Growth Podcast

In line with the concept of “Driving Business Growth” I would urge you to listen to the kick-off episode of my new “Driving Business Growth” Podcast Series. This first one is a critical component of improving your productivity and, in turn, your success. It asks and answers the question, “Who Do You Need To Be” to achieve real, measurable and sustainable success? Let me know what you think of it.

 

 

 

A podcast series for business leaders, CEOs, entrepreneurs and business professionals designed to provide valuable knowledge and techniques on how to drive the growth of your business. Executive Coach, Motivational Business and Leadership Speaker, and Best Selling Author Chris Ruisi will cover important topics such as Enhanced Personal Productivity; Developing and Maintaining the Right Mindset; Building Effective Systems to Run Your Business; Leadership Skills for Success and How to Select and Retain the Right People.

 

 

 

Chris Ruisi Distractions

Distractions

To achieve success, you have to know how to deal with distractions – and we all know that there can be a lot of them. Sometimes we allow them to get us off course. Distractions like moving from crisis to crisis, or being pulled in multiple directions take a serious toll on us mentally, physically and financially.

Here are several things that you can take action on to effectively manage distractions: Continue reading

Chris Ruisi Leadership Facts

10 Leadership and Success Facts

  1. The basic tenant of leading anybody is to understand people. Understand how to select the right people, empower those that you selected, and then let them get on with what they have to get done.
  2. Anyone can rise above and beyond their present level of performance. You need to re-energize yourself and commit to taking the right action.
  3. You can control your destiny. It all starts with making a choice, deciding what you want, and then taking the necessary steps to achieve your goal.
  4. Lead from the front and set an example. Don’t expect someone else to do it if you’re not willing to do it first.
  5. Get up every morning, look yourself in the mirror and ask: What can I do better today that I didn’t do yesterday? Continue to raise the bar and set your expectations higher.
  6. You need to have passion for what you’re doing and a plan to be successful. See clearly where you want to be in the future, and then formulate the steps it will take to get there.
  7. You don’t have to be the best, just be good, which leads to better, and then best.
  8. There are a lot of “bests” out there and it can be tough to compete. But, if you brand yourself properly and are bringing something to the table that hasn’t been done before, you’ll soon become the “best.”
  9. Invest in knowledge for yourself and your team, and then use it. It doesn’t matter how good your plan is, it’s all about how well you execute it. Your plan is only as good as the people, skills, attitude, and knowledge that you have in place at that time.
  10. Failure happens. When it happens to you, learn from it. And when you fail, fail fast and keep moving. I follow and subscribe to the following mantra when mistakes or failure happens: “Own it, Fix it, Learn from it and Move on.”

 

Chris Ruisi Learn

Learn Something Every Day

It’s been said that a day without learning is a day without living. When you stop learning or close your mind to learning, you become stagnant and you die – first intellectually, then emotionally and then…well, you know. As Stephen Covey wrote in his “7 Habits…” piece – always sharpen the saw. Coach Wooden once said, “It’s what you learn after you think you know it all that counts.” Always ask yourself, “What can I do to improve?”

Once you have learned something, practice it until you are good at it. Real success comes from those who practice; in life, there is no room for “winging it”. Coach Lou Carnesca of St. John’s University said it best, “Nothing takes place on the court that doesn’t first take place in practice.”

Let me share with you some things that I have learned over the years… Continue reading

Chris Ruisi Things that Annoy Me

Things That Annoy Me

  1. Restaurant servers who try to memorize my order versus writing it down, especially when we ask for changes to how the dish is prepared – it usually never shows up as ordered.
  2. People who start statements with, “Can I be honest?” No, lie to me to see if I can catch you.
  3. Flight attendants who are annoyed with the passengers being on the plane.
  4. Parents at their children’s sporting events who lose it with a referee or official on what they perceive as a bad call but yet pride themselves on the strict discipline they impose on their children about the right social behavior.
  5. People who insist on using all capital letters and multiple exclamation points or question marks in either e-mails or text messages to make a point.
  6. People who allow fear to either “freeze” them in place or allow others to take advantage of them so much so that they become victims and self-sabotage their abilities to live a meaningful life.
  7. People who live to make lists to show how busy and productive they are but yet cannot get anything, let alone the right things, done – they need an “Only I should do these things” list or a “Not to do” list.
  8. Trying to understand the difference between “full or completely full” when it comes to airline boarding announcements or the difference between “unique and very unique” when it comes to describing a product or experience.
  9. When a telephone service rep (usually the cable company) ends all calls – whether they help you or not – by saying “have I helped you today?” Sometimes individual thought needs to replace the scripted response.
  10. Entrepreneurs / business owners who throw themselves at the feet of lousy customers, who are complaining – usually without merit, allowing the customer to the pull them around like a toy on a string – when they’re wrong, tell them they’re wrong! Dump them and go find the better customers who are out there.

 

Chris Ruisi What I Know

Here’s What I Think

  1. We cannot control many of the outside forces or events that bombard us every day. Focus on what you can control.
  2. Get moving. Don’t stand there and think; get clear on your desired outcome and take the first step, then another. Consistent and focused action gets results; you stall…you lose.
  3. The one thing that we have absolute, complete and total control over is our mind and the thoughts we harbor in it. Stop focusing on just the negatives.
  4. It’s time to start focusing on possibilities, rather than on limits and obstacles. You need to set yourself free. This means you must give yourself permission to dream and to take risks.
  5. Real limits will not box you in because you can always find a way to deal with them. It is the false ones you are carrying around in your mind that become the self-imposed prison of your dreams and goals.
  6. Self-doubt is what does the most damage. Don’t give it any mental space.
  7. The best way to not give doubt any mental space is to fill your mind with dreams, goals and a vision, and act like success is your only option.
  8. I read once that if you give the world the best you have, the best will come back to you. John Wooden the legendary basketball coach at UCLA once said, “Things turn out best for people who make the best of the way things turn out.”
  9. Now, I know we are dead for a long time; the fact is you only get one life, so why not get the most out of it? Make it a point to have fun. Taking life too seriously will kill you. You work hard so there should be no guilt associated with the pursuit of happiness and the enjoyment of your life.
  10. Make time every day to be grateful for all that you have; maybe the first thing in the morning or the last thing every evening. Many spend far too much time obsessing either over what others have or what is missing in their own life. If you want more, then pursue it.

 

Chris Ruisi - Emotion to Solution

Get Past the Emotion to Get to the Solution

At any point in time, we find ourselves having to deal with a variety of problems. Some are big; others are small. Some we create and others land in our lap, as a result, someone else’s actions (or lack of actions). Some are valid, while others are just unnecessary distractions. Regardless of how it is described, they are problems and we are paid to solve them.

To effectively solve a problem, you have to have a clear understanding of its cause and impact. However, many of you spend way too much time and energy focusing just on the problem – its cause and its impact – and not enough time and focus on taking action to get to the solution. In essence, many find themselves “obsessing” about the problem, leading to detrimental results for the individual and their organization. It’s almost like digging a hole and pulling the dirt back in on top of you. Your frustration, stress and negative emotions grow unchecked. As this occurs, you basically eliminate any chance you might have to get past the emotional “clutter” (yours and others) to find a way forward to a solution.

So, what’s the lesson? Continue reading