As we embark upon the New Year, it’s appropriate that everyone remembers and acknowledges that we live and work in a service economy. Our customers or clients pay us for the products we offer, but more importantly, they pay us for the service and the experience that comes with it. If your customer is pleased with your service and the experience, they will see value in their relationship with you. That will add to repeat business and referrals, which will result in the dramatic growth of any business.
Establishing a relationship based upon the value you deliver – and that your client fully understands and acknowledges – is one that augurs well for the future of your business.
I am always amazed at how many business owners, who know what their product or service Continue reading →
In the classic movie “Top Gun” we all remember the scene where Maverick and Goose, while walking on the tarmac to their plane, offer each other a “Hi-5” and Maverick exclaims, “I feel the need for speed.”
In a recent Wall Street Journal article, Bill Ford, Chairman of the Board for Ford, announced the replacement of their current CEO, Mark Fields, a 26-year Ford veteran, with Ford Board member and well-known “fix it” professional Jim Hackett.
Mr. Ford explained that the reason for the change was related to Ford’s sagging stock price, overall value and poor responses to market circumstances.
Mr. Ford said, “As a company we have to move faster; we have to encourage and trust our people to move faster; we need to empower them to move faster; we need speed and we need to take hard actions and make tough decisions faster than we have been doing.”
Regardless of whatever industry you’re in, Mr. Ford’s comments are applicable to you as well. So, ask yourself: Continue reading →
Coaching is about growing and moving forward through changes in behavior. Many people can offer advice, however very few can coach, and even fewer can move you forward. Almost daily I witness so-called coaches who paid to be certified, but have little if any practical real-time experience. They like to call themselves a coach, but have no clue as to how serious their role will be. And what the implications could be to the individual who believes their canned message and engages them.
A coach must earn the right to be your trusted guide, with whom you can share your hopes and aspirations in confidence that he/she will meet your needs by:
Holding you accountable.
Guiding you to develop and refine your ideas.
Being a resource by sharing a wealth of business growth strategies.
Providing you with the contacts you need.
Giving you a perspective from the outside, looking in.
Business today is a race for growth and efficiency. It’s a race with few rules. Why try to forge your own path through the thick undergrowth of trial and error, traditional thinking, and lack of information and exhaust yourself far short of the finish line? Invest in yourself with a coach…but, the right coach. I hope my video will help you make this important decision.
We’ve all probably encountered the frustrations related to flight delays and cancellations. I recently experienced the latter while on my way to the 35th Annual J. P. Morgan Healthcare Conference (commonly referred to as JPM) in San Francisco. Although, one positive did come out of my unplanned delay — it afforded me the opportunity to get through a leadership book I had been meaning to read, Step Up And Play Big by Chris Ruisi.
As I began my review I found myself highlighting concepts in the book, putting stars next to comments I found insightful, as well as bending over page corners I might want to revisit. In his book, Ruisi provides a quick common-sense approach to some best leadership practices. And while I’d encourage you to read the book, I’d like to share a few of his thoughts. Continue reading →
It’s that time of year…again! We’re rapidly approaching the end of the year and you’re all starting to realize you still have a great deal of work to be done! But, let me ask you: Does all of it have to be done? You are right in the same place – again – that you promised yourself last year you would do everything to avoid.
Why are you here – again – because over the course of the year you lost your focus. Or, you never really had it. Consider these facts:
The biggest challenge we all have is that there’s never enough time in any given day to get everything done.
Staying focused on your priorities is one of the toughest challenges we all have. Yet we make it harder by not understanding what a real priority is.
Many of you think that making a list of “to do’s” (the longer the better) makes you effective planners. Again, another fallacy because you don’t question whether some of the things on your list should be there at all!
Here 5 simple steps you can take – starting today – to gain and stay focused on getting the “right” things done: Continue reading →
The ability to successfully respond to challenges (urgent or otherwise) in today’s business climate requires you to be both agile and resilient. Some of you mistakenly call this “winging it” and use it as your primary approach to business.
All of us, including myself, from time to time need to “think on our feet”. During these times, we usually do not have the luxury of time or all of the needed information to properly develop a plan of action. So, we act based upon what we do know and from what we’ve learned from our past similar experiences. Thinking on your feet is not the same as “winging it” because “winging it” does not include any form of thinking! It’s 100% pure reaction that, for some, serves as a “high”, like an addictive habit and entices them to continue to use this behavior until they fall (or is it fail? No matter, both are bad). “Winging it” is a dangerous habit.
There is no way you can successfully run anything without some form of strategy, planning, self-discipline or goals. It’s only a matter of time before you encounter that one challenge where winging it will run you and your company into the ground. Continue reading →
You should always be thinking about marketing! It’s your opportunity to get your story out there in the way you want to hear it. In this video, Chris explains the key components of a successful marketing plan.
Many allow themselves to get trapped in the grasp of past events. Fact: Nothing that took place in the past can be changed. Stop agonizing over mistakes or bad decisions you made. All that does is cause you to beat yourself up and damage your self-confidence and self-esteem. You have to stop living in a world full of should haves, could haves or would haves. All you can – and must – do is learn from the past and use that knowledge to benefit you on a going forward basis.
Avoid at all costs allowing your mind to wander too long in the future. When you do this, you are destined to follow one of two paths. The first path is “worry”—you become obsessed with what could go wrong with any action you might take. This path eventually causes you to overload on fear, which usually results in you doing nothing, which leads to stagnation and eventually failure.
The second future path is “exhilaration” and false optimism over what you will or might do. Again, don’t allow your mind to spend too much time here either. You become obsessed over all of the great things that lie ahead. When this happens, you leave yourself open to missing warnings of an approaching problem or worse. Want an example? Google Leon Lett, former player for the Dallas Cowboys. Leon became so obsessed over “what” was about to happen that he missed the crisis rapidly approaching in the form of Don Bebe of the Buffalo Bills.
So what’s left? The “present” is.
To be productive and effective in your role, you have to focus on “staying in the moment” (the present). Why? Because “in the moment” is the only place where you can act and bring about real and significant results in your life, career or business.
The lesson: Be sure you find and maintain a healthy balance and relationship between your past, future and present. Enough said.