The other day, while I was conducting a leadership workshop for entrepreneurs, one of the attendees asked the best way to give constructive feedback—especially when negative performance issues are being addressed.
In responding to the question, I counseled the person that first they needed to be clear on their purpose for giving the feedback. What the consequences were to them, their company and the employee if the issues were not addressed; and what specific actions they wanted to address and/or correct.
With that information shared as a backdrop, I suggested that the person take these specific actions when they met with their employee/team member: Continue reading →
Effective leaders know that building and sustaining a “no excuse” culture can be done – not overnight – but as a result of the combination of several distinct (yet related) tactics. These tactics include:
A clear and precise vision.
Real training, not the cheap imitation kind; communicate through words and actions that employee development is a key component of how you run your business/organization.
Provide consistent and comprehensive knowledge of job roles; teach people why what they do is important, where it fits in and then acknowledge it when they do it right.
Install real performance expectations and accountability standards.
Encourage positive feedback at all levels.
Seems unrealistic? Well, here’s something that is real: lost time and money. Stop for a minute and think about what mistakes and excuses (to cover up the mistakes or explain them away) are costing (lost sales, revenues and cash) your organization in terms of “do overs”, fixes, as well as the time it takes to navigate through the sea of excuses to get to the facts (aka truth).
And, while you are managing this, what’s the cost to your brand and reputation as your customers grow unhappy because they are the real victims of the excuses?
Still think that creating a “no excuse culture” is not doable and does not have real measurable value? Don’t even try to answer; it will only be an excuse.
Chris discusses the first of three key components to create a culture of employee engagement. Creating and implementing a vision to guide your team and organization.
Chris Ruisi’s “Step Up and Play Big Moments” is all about personal and business success. Chris’s goal is to offer today’s entrepreneurs, CEO’s and business leader’s practical guidance, tips, strategies and tactics that work in today’s challenging business climate. Chris brings his practical and successful experience at senior level management and Board positions to help his listeners cut through the clutter to Step Up and Play Big. Also available on iTunes.
I’m always amazed how everyone agrees that the quality of your team will determine the quality of your business. Yet many still approach the hiring and selection of employees as a burden or something you “have to do”. Well, you do have to do it! And you had better be doing it right if you want to avoid mistakes, lost money and productivity, and cause your customers to go elsewhere.
So here are 3 sure-fired ways to make certain that you continue to hire the wrong employees. Here’s the point (just in case you need to hear it): do the opposite!Continue reading →
One of my Weekly Mind Jolt episodes teaches those clients who invested in this product how to turn their team into a competitive advantage for their business.
Today, I want to talk about your team and the most important step you can, no… must take when hiring new team members.
Hire slow! That’s it. It’s simple, but critical, for you to adhere to this concept. There can be no excuse.
When you hire a new employee, you are not only filling a job. You are spending your money to hire a complete stranger to interact with your customers. That’s right, your customers – the people who spend their money in your business. Continue reading →
We live in a fast paced, demanding, and competitive business world. We know that at times, action is better than overthinking an issue in order to either gain or maintain critically important momentum.
Here are five of what I call “Business Success Truths”. They are factual and to the point, and when adopted at the appropriate time will put you on a path to success. You can disagree with how they are written or the words I’ve selected if you want. But I don’t think you can disagree with the concept or message contained in them. Continue reading →
In one of my prior Wake-Up Calls, I wrote about the importance of the leader not being the only “go-to person” in their organization. I went as far to point out that one of primary responsibilities of a leader is to develop other “go-to people” to allow them to free up their time so they can focus on those tasks that they do best.
Developing other “go-to people” is one of the key people strategic issues (selection, development, utilization, and measurement of your team) that the leader needs to focus on.
Often, when I write about these people strategy issues, the common question I hear is, “How and where do I start?”Continue reading →
As the economic recovery begins to gain traction, employers – both big and small – will be in the hunt for new talent at all levels within their companies, up to and including the executive suite. The question is, will they hire the best people or future problems?
When hiring at any level, an employer – before they even sit opposite a prospective job candidate – should have the following information completed: Continue reading →