We all want to feel confident in ourselves. Self-confidence is one the keys to our ability to accomplish more and grow personally and professionally. Many talk about wanting to increase self-confidence but few are prepared to willingly do what is required to actually become more self-confident. Chris explains how personal willingness involves taking ACTION. In other words, to be more confident means you’re willing to act to first satisfy yourself (and no one else) that you did your very best.
All the successful people I have met have one very important thing in common. They have goals and they use those goals to drive their actions and behaviors. Now all of you are thinking, well I have goals. My response to most you would be – no you don’t. You have desires, wishes, hopes and intentions. You lump those together to create a fair amount of clutter bouncing around in the 7 inches between your ears. If you had clear, specific and realistic goals and worked at them intelligently, consistently and relentlessly, you would be more successful.
I read an article recently while flying to somewhere from somewhere else which explained why most of our goals go unachieved. There were four main reasons – procrastination and lack of action; lack of confidence and belief; lack of clarity or focus or a clear vision; and finally, fear. Do any of these reasons strike a personal note with you? If so then you need to stop what you’re doing, right now and get started on a new path.
Developing and maintaining an ongoing sense of urgency should be the norm for any company wanting to take a competitive lead in their marketplace. In this episode, Chris explains how to build and sustain a healthy sense of urgency in your organization.
Some people, when they hear the phrase “a sense of urgency” immediately think that a crisis is brewing and the pace needs to be stepped up to get back to normal or what we commonly call the “status quo”. However, in today’s business climate and the ever-changing priorities that come with it, can any company really afford to “get back to status quo” for any extended period of time? I don’t think so.
It’s Memorial Day! As a result of the current three day weekend arrangement and activities associated with it, we can become easily distracted from the day’s original meaning and the traditions aligned with it. One such tradition, conceived by poet Morina Michael, was to wear red poppies on Memorial Day “in honor of those who died while serving the nation during war”.
We cherish too, the poppy red That grows on fields where valor led. It seems to signal to the skies That the blood of heroes never dies.
– Morina Michael
Memorial Day is that one day (but there should be more) when we stop and honor those who made the ultimate sacrifice in our nation’s service – to protect and preserve the freedoms we enjoy.
Of all the skills the best leaders possess, the most important one – in my opinion – is the ability to listen effectively.
When you listen effectively, you learn the right information. The right information is everything you, as the leader, need to properly assess a situation and in turn, make the right decision to get the right things done. Plus, listening effectively sends the message that “you care.”
Listening is a difficult skill to learn and master because it requires you to use your very best effort and focus to:
Sort through the clutter and emotion that often is associated with some conversations.
Ignore the distractions that are a part of all our days.
Eliminate all the unnecessary and unsolicited opinions of those involved.
Get the right facts.
There is an old expression “There are two sides to every story and then there’s the truth.” That sums up the challenges associated with being able to listen effectively. Continue reading →
Throughout my corporate career, I was always in a leadership position with my team depending on me to do the right thing to help them learn and grow to perform at their best level. Why? Well, simple really, because the single most important factor that will determine the success of your company is the quality of the team you assemble, develop and use. Or, in other words, lead.
Leaders succeed by getting the right results on a timely basis. You achieve those results from the work performed by your team – not you alone. If you accept that, then how you help your team find, develop and properly use their full capabilities to bring out their individual and collective greatness is a leader’s most important task.
As such, a leader can only be as good as the performance of their team. And, the team will only be as good as the limitations the leader places on their own performance. In other words, your team will mimic – repeat – your best work habits and your worst work habits.
So, the question to ask yourself is, “Are you setting the best leadership and example you can for your team?” Continue reading →
The basic tenant of leading anybody is to understand people. Understand how to select the right people, empower those that you selected, and then let them get on with what they have to get done.
Anyone can rise above and beyond their present level of performance. You need to re-energize yourself and commit to taking the right action.
You can control your destiny. It all starts with making a choice, deciding what you want, and then taking the necessary steps to achieve your goal.
Lead from the front and set an example. Don’t expect someone else to do it if you’re not willing to do it first.
Get up every morning, look yourself in the mirror and ask: What can I do better today that I didn’t do yesterday? Continue to raise the bar and set your expectations higher.
You need to have passion for what you’re doing and a plan to be successful. See clearly where you want to be in the future, and then formulate the steps it will take to get there.
You don’t have to be the best, just be good, which leads to better, and then best.
There are a lot of “bests” out there and it can be tough to compete. But, if you brand yourself properly and are bringing something to the table that hasn’t been done before, you’ll soon become the “best.”
Invest in knowledge for yourself and your team, and then use it. It doesn’t matter how good your plan is, it’s all about how well you execute it. Your plan is only as good as the people, skills, attitude, and knowledge that you have in place at that time.
Failure happens. When it happens to you, learn from it. And when you fail, fail fast and keep moving. I follow and subscribe to the following mantra when mistakes or failure happens: “Own it, Fix it, Learn from it and Move on.”
The success of any company is directly related to the quality of their team. As such, it stands to reason that you should be investing time and money in the training of your team to deliver the product and service – and experience – that you desire and, more importantly, that your customer desires.
Now, when I talk about training I’m also including that the team member is “proficient” in the task for which they were given the training. Far too many of you consider just showing a person how to perform a task is all the training they need. Without measuring their proficiency, you’re just wasting time and money. And, in my opinion, proficiency includes that they know not only the “what, when and how” but why they do it, who they do it for and where it all fits into the total picture of your business. Continue reading →
As we embark upon the New Year, it’s appropriate that everyone remembers and acknowledges that we live and work in a service economy. Our customers or clients pay us for the products we offer, but more importantly, they pay us for the service and the experience that comes with it. If your customer is pleased with your service and the experience, they will see value in their relationship with you. That will add to repeat business and referrals, which will result in the dramatic growth of any business.
Establishing a relationship based upon the value you deliver – and that your client fully understands and acknowledges – is one that augurs well for the future of your business.
I am always amazed at how many business owners, who know what their product or service Continue reading →