Category Archives: Team Building

Job Descriptions Chris Ruisi

Dump Your Job Descriptions

It’s time to forget about the traditional type of job descriptions we use in business today.

In my opinion, the typical job description is a very static document that is used only once in either employment or in training of a team member. In most cases, it is shown to the individual once and then forgotten about until something goes wrong, and we waive it at them stating, “You didn’t do your job.” Very few of you (if any) come to work each day and decide to update your job descriptions. So deal with it—in its current format it’s useless!

What I suggest to my clients is that when they are ready to define a job, they do it in two steps.

First, create a statement of the “essence” of the role in which you define specifically:

  • Why the job exists;
  • What you expect in terms of a result or outcome from it;
  • How that outcome “contributes” to your company’s performance and growth; and,
  • How the company and its customers benefit from having this position.

From the answers to these questions, we make the document more relevant to the job at hand by identifying what the company is trying to accomplish in both the short- and long-term.

Plus, it shows the employee very clearly where and how they can contribute, and where they can make a difference. When this occurs, you increase the chances of the employee becoming engaged and focusing on doing the right things at the right time on a consistent basis.

After you’ve created this “essence” statement, you’re in a better position to create a list of both the strategic and tactical job duties for the position that support this opening statement. You would identify the top 8 to 10 key tasks that you want the person in the role to perform. Not only does this help the individual understand the scope of their responsibilities and accountabilities.

In addition to the above, if you define a position in the way in which I am suggesting, you have a better chance of developing a meaningful training plan for that individual which would include specific measurable items that can be tracked.

What’s the next step? Write your own “essence” statement. You might be surprised to learn what you are supposed to be doing.

 

What Questions Chris Ruisi

What?

“What” is a very simple word, yet when used correctly can be a leader’s most effective and powerful tool. Why? Because it helps the leader get information they need to make the best decisions possible for their business, their team and their customers.

Effective leadership means knowing how to ask the right question at the right time in the right way to determine the status of your organization and to make sure your team is on the right track to accomplish its stated goals. Far too many “wanna be” leaders ask questions after the fact and generally – when things go wrong – in a confrontational way.

Here are some simple questions, using “what” that you can employ to help you effectively lead your team and help them grow and perform better. Continue reading

Delegation Chris Ruisi

The Art of Delegation

Wikipedia tells us that “delegation” is the assignment of authority and responsibility to another person to carry out specific activities. The person who delegated the work, however, remains accountable for the outcome of that work. Delegation is supposed to empower a subordinate to learn and to make decisions. It is a shift of decision-making authority from one organizational level to a lower one. Continue reading

Chris Ruisi Giving Constructive Feedback

Giving Constructive Feedback

The other day, while I was conducting a leadership workshop for entrepreneurs, one of the attendees asked the best way to give constructive feedback—especially when negative performance issues are being addressed.

In responding to the question, I counseled the person that first they needed to be clear on their purpose for giving the feedback. What the consequences were to them, their company and the employee if the issues were not addressed; and what specific actions they wanted to address and/or correct.

With that information shared as a backdrop, I suggested that the person take these specific actions when they met with their employee/team member: Continue reading

Chris Ruisi Team Communication

Do Your Team Members Talk to Each Other?

If your company is like most others, your team members talk to each other – about work (mostly complaining about it, or your customers or even you), their families, weekend activities – but mostly the usual “stuff” people talk about. These types of conversations will always exist and no matter how repetitive they may be, they will never go away, nor should they.

The type of talking I want to discuss today is very different and may even be taking place in your organization, but I’ll bet not to the extent it should if you want to truly tap into the power of your team. Continue reading

Team Building Chris Ruisi

Finding Your Team’s Greatness

Those of us in a leadership position, all want to run/lead a successful operation. However, many are just not doing the right things at the right time to achieve that goal. We get very good at complaining and blaming, but eventually realize that nothing good comes from that.

The success of your company hinges on many factors. Some of these factors you can control, while there are others that you have to react to. One of the most important factors of success – that you can control completely – is your team. Specifically, how you help your team members find, develop and properly use their greatness. Continue reading

Business sense of urgency

Creating a Sense of Urgency Culture

3 ways to instill urgency and overcome your “business as usual” culture

Developing and maintaining an ongoing sense of urgency should be the norm for any leader wanting to achieve a competitive edge in their marketplace. A sense of urgency should become part of a company’s culture and reflected in everything that they do so that the status quo is periodically challenged. This will give them an edge over those who cling to a “business as usual” strategy as their only strategy. Make no mistake: a “sense of urgency culture” starts with the leader.

Creating and maintaining a sense of urgency culture in a company doesn’t happen without a great deal of effort to bring about this change and, an even greater effort and commitment on the part of its leader to get the process started; and to have the courage to stick with it. In essence, the leader needs to take bold action to set the expectation for a sense of urgency culture and then set the standards for how accountability to it will be measured.

To get started creating this sense of urgency culture within your company, consider the following: Continue reading

How Do You Deal with Excuses?

Effective leaders know that building and sustaining a “no excuse” culture can be done – not overnight – but as a result of the combination of several distinct (yet related) tactics. These tactics include:

  • A clear and precise vision.
  • Real training, not the cheap imitation kind; communicate through words and actions that employee development is a key component of how you run your business/organization.
  • Provide consistent and comprehensive knowledge of job roles; teach people why what they do is important, where it fits in and then acknowledge it when they do it right.
  • Install real performance expectations and accountability standards.
  • Encourage positive feedback at all levels.

Seems unrealistic? Well, here’s something that is real: lost time and money. Stop for a minute and think about what mistakes and excuses (to cover up the mistakes or explain them away) are costing (lost sales, revenues and cash) your organization in terms of “do overs”, fixes, as well as the time it takes to navigate through the sea of excuses to get to the facts (aka truth).

And, while you are managing this, what’s the cost to your brand and reputation as your customers grow unhappy because they are the real victims of the excuses?

Still think that creating a “no excuse culture” is not doable and does not have real measurable value? Don’t even try to answer; it will only be an excuse.

 

Building a Winning Team

A good friend and respected colleague who has done work for me, Chad Barr – the CEO and founder of the Chad Barr Group – recently wrote a blog post on the attributes of a great team.

In my opinion, Chad did a great job of capturing the key characteristics of a winning team.

As such, I made the decision to make his post our “guest post” for this week’s Monday Morning Wake-Up Call.

How many of these 8 characteristics describe your team? Be honest with yourself: Do you have some team development opportunities ahead of you? Continue reading