In the first episode of his new series, Chris discusses the importance of goals and vision, one of the primary tenets of developing your Success Habits. Learn about establishing your “destination” – your vision – and what drives your activities towards that vision, that is, your goals.
The basic tenant of leading anybody is to understand people. Understand how to select the right people, empower those that you selected, and then let them get on with what they have to get done.
Anyone can rise above and beyond their present level of performance. You need to re-energize yourself and commit to taking the right action.
You can control your destiny. It all starts with making a choice, deciding what you want, and then taking the necessary steps to achieve your goal.
Lead from the front and set an example. Don’t expect someone else to do it if you’re not willing to do it first.
Get up every morning, look yourself in the mirror and ask: What can I do better today that I didn’t do yesterday? Continue to raise the bar and set your expectations higher.
You need to have passion for what you’re doing and a plan to be successful. See clearly where you want to be in the future, and then formulate the steps it will take to get there.
You don’t have to be the best, just be good, which leads to better, and then best.
There are a lot of “bests” out there and it can be tough to compete. But, if you brand yourself properly and are bringing something to the table that hasn’t been done before, you’ll soon become the “best.”
Invest in knowledge for yourself and your team, and then use it. It doesn’t matter how good your plan is, it’s all about how well you execute it. Your plan is only as good as the people, skills, attitude, and knowledge that you have in place at that time.
Failure happens. When it happens to you, learn from it. And when you fail, fail fast and keep moving. I follow and subscribe to the following mantra when mistakes or failure happens: “Own it, Fix it, Learn from it and Move on.”
It’s been said that a day without learning is a day without living. When you stop learning or close your mind to learning, you become stagnant and you die – first intellectually, then emotionally and then…well, you know. As Stephen Covey wrote in his “7 Habits…” piece – always sharpen the saw. Coach Wooden once said, “It’s what you learn after you think you know it all that counts.” Always ask yourself, “What can I do to improve?”
Once you have learned something, practice it until you are good at it. Real success comes from those who practice; in life, there is no room for “winging it”. Coach Lou Carnesca of St. John’s University said it best, “Nothing takes place on the court that doesn’t first take place in practice.”
Restaurant servers who try to memorize my order versus writing it down, especially when we ask for changes to how the dish is prepared – it usually never shows up as ordered.
People who start statements with, “Can I be honest?” No, lie to me to see if I can catch you.
Flight attendants who are annoyed with the passengers being on the plane.
Parents at their children’s sporting events who lose it with a referee or official on what they perceive as a bad call but yet pride themselves on the strict discipline they impose on their children about the right social behavior.
People who insist on using all capital letters and multiple exclamation points or question marks in either e-mails or text messages to make a point.
People who allow fear to either “freeze” them in place or allow others to take advantage of them so much so that they become victims and self-sabotage their abilities to live a meaningful life.
People who live to make lists to show how busy and productive they are but yet cannot get anything, let alone the right things, done – they need an “Only I should do these things” list or a “Not to do” list.
Trying to understand the difference between “full or completely full” when it comes to airline boarding announcements or the difference between “unique and very unique” when it comes to describing a product or experience.
When a telephone service rep (usually the cable company) ends all calls – whether they help you or not – by saying “have I helped you today?” Sometimes individual thought needs to replace the scripted response.
Entrepreneurs / business owners who throw themselves at the feet of lousy customers, who are complaining – usually without merit, allowing the customer to the pull them around like a toy on a string – when they’re wrong, tell them they’re wrong! Dump them and go find the better customers who are out there.
We cannot control many of the outside forces or events that bombard us every day. Focus on what you can control.
Get moving. Don’t stand there and think; get clear on your desired outcome and take the first step, then another. Consistent and focused action gets results; you stall…you lose.
The one thing that we have absolute, complete and total control over is our mind and the thoughts we harbor in it. Stop focusing on just the negatives.
It’s time to start focusing on possibilities, rather than on limits and obstacles. You need to set yourself free. This means you must give yourself permission to dream and to take risks.
Real limits will not box you in because you can always find a way to deal with them. It is the false ones you are carrying around in your mind that become the self-imposed prison of your dreams and goals.
Self-doubt is what does the most damage. Don’t give it any mental space.
The best way to not give doubt any mental space is to fill your mind with dreams, goals and a vision, and act like success is your only option.
I read once that if you give the world the best you have, the best will come back to you. John Wooden the legendary basketball coach at UCLA once said, “Things turn out best for people who make the best of the way things turn out.”
Now, I know we are dead for a long time; the fact is you only get one life, so why not get the most out of it? Make it a point to have fun. Taking life too seriously will kill you. You work hard so there should be no guilt associated with the pursuit of happiness and the enjoyment of your life.
Make time every day to be grateful for all that you have; maybe the first thing in the morning or the last thing every evening. Many spend far too much time obsessing either over what others have or what is missing in their own life. If you want more, then pursue it.
At any point in time, we find ourselves having to deal with a variety of problems. Some are big; others are small. Some we create and others land in our lap, as a result, someone else’s actions (or lack of actions). Some are valid, while others are just unnecessary distractions. Regardless of how it is described, they are problems and we are paid to solve them.
To effectively solve a problem, you have to have a clear understanding of its cause and impact. However, many of you spend way too much time and energy focusing just on the problem – its cause and its impact – and not enough time and focus on taking action to get to the solution. In essence, many find themselves “obsessing” about the problem, leading to detrimental results for the individual and their organization. It’s almost like digging a hole and pulling the dirt back in on top of you. Your frustration, stress and negative emotions grow unchecked. As this occurs, you basically eliminate any chance you might have to get past the emotional “clutter” (yours and others) to find a way forward to a solution.
The success of any company is directly related to the quality of their team. As such, it stands to reason that you should be investing time and money in the training of your team to deliver the product and service – and experience – that you desire and, more importantly, that your customer desires.
Now, when I talk about training I’m also including that the team member is “proficient” in the task for which they were given the training. Far too many of you consider just showing a person how to perform a task is all the training they need. Without measuring their proficiency, you’re just wasting time and money. And, in my opinion, proficiency includes that they know not only the “what, when and how” but why they do it, who they do it for and where it all fits into the total picture of your business. Continue reading →
None of us can maintain a high level of unchecked activity every minute of every working day. Often, this type of “work as fast as you can” approach leads to mental and emotional exhaustion which invariably leads to anxiety and causes overwhelm. And, that brings on the frustration at the end of this downward spiral. Productivity is lost, service goes down the drain and it basically turns into a lousy day.
Most of the time when we are stalled and frustrated, we get easily side-tracked and distracted, then get caught up in “busy work” which usually has no value.
It’s “that time of year” when many still feel all charged up and are committing to do what needs to be done to be better. Yet, a fair number of those commitments and promises will fall by the wayside creating another average year.
So, let me make it simple for you to understand that it doesn’t require a lot of extra effort to “Step Up and Play Big.” But, it does require that you make a choice to do so and then commit yourself to do the work that follows.
As we embark upon the New Year, it’s appropriate that everyone remembers and acknowledges that we live and work in a service economy. Our customers or clients pay us for the products we offer, but more importantly, they pay us for the service and the experience that comes with it. If your customer is pleased with your service and the experience, they will see value in their relationship with you. That will add to repeat business and referrals, which will result in the dramatic growth of any business.
Establishing a relationship based upon the value you deliver – and that your client fully understands and acknowledges – is one that augurs well for the future of your business.
I am always amazed at how many business owners, who know what their product or service Continue reading →