Tag Archives: boosting team performance

Chris Ruisi Team

It’s Your Team!

The success of any company is directly related to the quality of their team. As such, it stands to reason that you should be investing time and money in the training of your team to deliver the product and service – and experience – that you desire and, more importantly, that your customer desires.

Now, when I talk about training I’m also including that the team member is “proficient” in the task for which they were given the training. Far too many of you consider just showing a person how to perform a task is all the training they need. Without measuring their proficiency, you’re just wasting time and money. And, in my opinion, proficiency includes that they know not only the “what, when and how” but why they do it, who they do it for and where it all fits into the total picture of your business. Continue reading

No Excuse Culture Chris Ruisi

6 Ways to Create a “No Excuse” Culture Within Your Organization

“Yeah Right!?” That’s what I sometimes hear from certain business leaders when I talk about creating a “no excuse” culture within their organization. I’m then “reminded” that excuses are part of the game and you just have to accept them. From my perspective, accepting that “excuse making” comes with the territory is, well…an excuse not to take action!

Effective leaders know that building and sustaining a “no excuse” culture can be done – not overnight – but as a result of the combination of several distinct (but related) tactics. These tactics include: Continue reading

Innovate or Stagnate

Innovation vs stagnation: legacy thinking – that is, sticking with the status quo – and how it applies to growing your business. What happens if you never innovate? Listen to what Chris has to say…

Job Descriptions Chris Ruisi

Dump Your Job Descriptions

It’s time to forget about the traditional type of job descriptions we use in business today.

In my opinion, the typical job description is a very static document that is used only once in either employment or in training of a team member. In most cases, it is shown to the individual once and then forgotten about until something goes wrong, and we waive it at them stating, “You didn’t do your job.” Very few of you (if any) come to work each day and decide to update your job descriptions. So deal with it—in its current format it’s useless!

What I suggest to my clients is that when they are ready to define a job, they do it in two steps.

First, create a statement of the “essence” of the role in which you define specifically:

  • Why the job exists;
  • What you expect in terms of a result or outcome from it;
  • How that outcome “contributes” to your company’s performance and growth; and,
  • How the company and its customers benefit from having this position.

From the answers to these questions, we make the document more relevant to the job at hand by identifying what the company is trying to accomplish in both the short- and long-term.

Plus, it shows the employee very clearly where and how they can contribute, and where they can make a difference. When this occurs, you increase the chances of the employee becoming engaged and focusing on doing the right things at the right time on a consistent basis.

After you’ve created this “essence” statement, you’re in a better position to create a list of both the strategic and tactical job duties for the position that support this opening statement. You would identify the top 8 to 10 key tasks that you want the person in the role to perform. Not only does this help the individual understand the scope of their responsibilities and accountabilities.

In addition to the above, if you define a position in the way in which I am suggesting, you have a better chance of developing a meaningful training plan for that individual which would include specific measurable items that can be tracked.

What’s the next step? Write your own “essence” statement. You might be surprised to learn what you are supposed to be doing.

 

What Questions Chris Ruisi

What?

“What” is a very simple word, yet when used correctly can be a leader’s most effective and powerful tool. Why? Because it helps the leader get information they need to make the best decisions possible for their business, their team and their customers.

Effective leadership means knowing how to ask the right question at the right time in the right way to determine the status of your organization and to make sure your team is on the right track to accomplish its stated goals. Far too many “wanna be” leaders ask questions after the fact and generally – when things go wrong – in a confrontational way.

Here are some simple questions, using “what” that you can employ to help you effectively lead your team and help them grow and perform better. Continue reading

Delegation Chris Ruisi

The Art of Delegation

Wikipedia tells us that “delegation” is the assignment of authority and responsibility to another person to carry out specific activities. The person who delegated the work, however, remains accountable for the outcome of that work. Delegation is supposed to empower a subordinate to learn and to make decisions. It is a shift of decision-making authority from one organizational level to a lower one. Continue reading

Delegating Chris Ruisi

Effective Delegation Made Easy in 6 Simple Steps

Wikipedia tells us that, “Delegation is the assignment of authority and responsibility to another person to carry out specific activities. The person who delegated the work still remains accountable for the outcome of that work. Delegation is supposed to empower a subordinate to learn and to make decisions.”

Poor delegation causes frustration and confusion to all of the parties involved. Or, to say it another way: When done poorly, “It can be a living hell!” It also cheats your team out of opportunities to develop their skills, which ultimately hurts you, your team and your organization.

So how do you get started on the road to becoming an effective delegator?  First and foremost, you’re going to have to break out of your comfort zone and be willing to change. After that, following these simple 6 steps will get you going in the right direction: Continue reading

Chris Ruisi Leadership

Having Fun is a Key Leadership Role

All of us in a leadership position get to carry the brunt of the problems and challenges we face every day. We sometimes cause these problems. And in other cases, we must clean up the mess made by someone else.

In most cases, we serve as the “buffer” between the problems and our teams. Then once we have confronted the problem we have to sift through the emotion and clutter that comes with it to determine what caused it and more importantly how to solve it—while still doing everything else you’re supposed to do!

Working through and managing bad days comes with the territory if you are a leader. But, when the number of those bad days starts to take place on an ever increasing basis and the severity intensifies, you’re then experiencing days that “you don’t want to go to work.”

However, as a good leader you pick yourself up and go to work on those days you really don’t want to be there. You fool yourself into thinking that “it’s what you have to do” but, you’re not having any fun

When you reach this state, it’s time to come to a complete stop and put yourself in time out! You need to give yourself some time to catch your breath and think about what you’re doing versus what you “should” be doing. Why? Because if you don’t stop the madness, you’ll “burn out physically and emotionally, and run yourself and your business into the ground—permanently.

With the possibility of the demise of your business staring you in the face, you should consider taking all of these key steps: Continue reading