Tag Archives: effective leadership

Systems and Customer Care

Chris Ruisi Driving Business Growth Podcast

There is a simple yet critical business fact you must understand when discussing the importance of systems in your business. The fact is this: Systems run your business and your team works your systems. Systems, when developed, implemented and utilized properly create consistency in your business—and customers love consistency. Why? Because consistency builds trust, trust builds relationships and relationships build businesses. In today’s podcast, Chris will walk you through these important concepts.

 

 

Continue reading

Chris Ruisi 4 Laws of Success

Four Irrefutable Laws of Business Success

Successfully running any type of business – whether small, medium or big – is hard work and requires the leader to possess a great deal of consistent clarity, focus, self-discipline, perseverance and resilience. These are some of the key skills needed for what I refer to as “Driving Business Growth.”

While the work associated with “Driving Business Growth” is hard, it is very doable. One of the keys to success is to break down the components of success into smaller and more concise – easily understood – elements to make them easier to act upon. To stress their importance, I refer to them as “Laws” in today’s Wake Up Call. The four laws shown here provide you the opportunity to build the footing and foundation for your success journey. Continue reading

Chris Ruisi Leadership Facts

10 Leadership and Success Facts

  1. The basic tenant of leading anybody is to understand people. Understand how to select the right people, empower those that you selected, and then let them get on with what they have to get done.
  2. Anyone can rise above and beyond their present level of performance. You need to re-energize yourself and commit to taking the right action.
  3. You can control your destiny. It all starts with making a choice, deciding what you want, and then taking the necessary steps to achieve your goal.
  4. Lead from the front and set an example. Don’t expect someone else to do it if you’re not willing to do it first.
  5. Get up every morning, look yourself in the mirror and ask: What can I do better today that I didn’t do yesterday? Continue to raise the bar and set your expectations higher.
  6. You need to have passion for what you’re doing and a plan to be successful. See clearly where you want to be in the future, and then formulate the steps it will take to get there.
  7. You don’t have to be the best, just be good, which leads to better, and then best.
  8. There are a lot of “bests” out there and it can be tough to compete. But, if you brand yourself properly and are bringing something to the table that hasn’t been done before, you’ll soon become the “best.”
  9. Invest in knowledge for yourself and your team, and then use it. It doesn’t matter how good your plan is, it’s all about how well you execute it. Your plan is only as good as the people, skills, attitude, and knowledge that you have in place at that time.
  10. Failure happens. When it happens to you, learn from it. And when you fail, fail fast and keep moving. I follow and subscribe to the following mantra when mistakes or failure happens: “Own it, Fix it, Learn from it and Move on.”

 

Chris Ruisi Team

It’s Your Team!

The success of any company is directly related to the quality of their team. As such, it stands to reason that you should be investing time and money in the training of your team to deliver the product and service – and experience – that you desire and, more importantly, that your customer desires.

Now, when I talk about training I’m also including that the team member is “proficient” in the task for which they were given the training. Far too many of you consider just showing a person how to perform a task is all the training they need. Without measuring their proficiency, you’re just wasting time and money. And, in my opinion, proficiency includes that they know not only the “what, when and how” but why they do it, who they do it for and where it all fits into the total picture of your business. Continue reading

Chris Ruisi Value

It’s the Value, Stupid!

As we embark upon the New Year, it’s appropriate that everyone remembers and acknowledges that we live and work in a service economy. Our customers or clients pay us for the products we offer, but more importantly, they pay us for the service and the experience that comes with it. If your customer is pleased with your service and the experience, they will see value in their relationship with you. That will add to repeat business and referrals, which will result in the dramatic growth of any business.

Establishing a relationship based upon the value you deliver – and that your client fully understands and acknowledges – is one that augurs well for the future of your business.

I am always amazed at how many business owners, who know what their product or service Continue reading

Chris Ruisi-Success 2018

10 Steps to Success in 2018

There is no better time than the present to reset your personal and business GPS. Here are 10 simple – and I mean simple – suggestions to guide you in your “adjustment.”

  1. What was the best thing that happened to you or your business in 2017? Why? Figure out a way to do it again in 2018.
  2. What were your activities on the best days you had in 2017? Do it again in 2018.
  3. What were the skills you used on some of your most productive days in 2017? Find ways to use those skills again in 2018.
  4. What were the moments with your family and friends in 2017 that gave you the most pleasure, satisfaction and happiness? Do it again in 2018.
  5. What were the things that you were most grateful for in 2017? Don’t lose sight of them in 2018.
  6. How many times in 2017 did you miss an opportunity to help someone or make someone feel good about themselves? Don’t miss those opportunities in 2018.
  7. How many times did you sell yourself short in 2017 and play it too safe? Start looking for ways to build your self-confidence in 2018.
  8. How many times in 2017 did you put your business or career ahead of your family? Stop abusing the real gifts and wealth in your life in 2018.
  9. How many times did you laugh at yourself in 2017? Find more reasons to laugh at yourself and have fun at your own expense in 2018.
  10. How many times in 2017 did you miss or put off an opportunity to invest in yourself and learn something that would make you better? Set a goal in 2018 to invest in yourself. When you get better, everything and everyone around you gets better as well.

 

Driven to Failure Chris Ruisi

Are You Driven to Failure?

Often driven individuals like to “go it alone.” They see this as their defining characteristic. They brag about it and heap upon themselves unlimited amounts of self-praise. They boast how they don’t need help. While a healthy dose of self-esteem and self-confidence is needed to achieve success, these individuals are over-dosing on it.

These “driven ones” get so caught up in their “go it alone” mentality that they eventually lose sight of reality. Their obsession to go it alone becomes madness. When this happens, they become consumed by their reality until anxiety and overwhelm overcome them, and that usually ends up with a self-created crisis.

Rather than going deeper into their foxhole, alone, they need to stick their head up just enough to assess their new or changing reality and quickly determine what help they need to keep moving forward.

Here’s a fact: The business climate today is more complex than it was 5 years ago. Things like evolving technology, growing customers’ demands, increasing government regulations, availability of skilled and engaged employees are all having significant impact on all businesses and their leaders.

The leaders of today will only become the leaders of tomorrow when they abandon their “go it alone” mentality and surround themselves with the right advisors who share their vision of success. To do otherwise, given the challenges we all face, would be foolhardy.

 

Non-Performing Leader Chris Ruisi

The Non-Performing Leader

If you’re in a leadership role, it’s your responsibility to find that “common ground” when you are communicating with a team member. A “one-size-fits-all” approach to communication does not work, especially when you’re delegating work to be done and attempting to set specific expectations.

Far too often, non-performing leaders give minimal instructions (that only they understand) and quickly move on. They do no training. They then get frustrated when the work doesn’t get done properly and then launch a personal attack on their team member. They are also extremely good at writing vicious e-mails condemning an individual—who may in fact be deficient. Non-performing leader are basically insecure in their own abilities and compensate for their insecurity by attacking others.

Non-performing leaders tend to do things “to people” as opposed to working “with people.” Continue reading

Fast Decisions Chris Ruisi

What Makes a Decision Work Best? Quick Action!

As I look at the most successful clients I have worked with, the one common link between them is their ability to make timely and quick decisions even in the face of incomplete or imperfect information. They know that decisions result in action which can lead to the growth of their business. Hence, the quicker they make the decision and act on it, the faster they will be able to put their business on a growth path.

Given how quickly the competitive landscape changes, taking too long to make needed decisions can be a business killer. Some will justify their reason to decide and act slowly as their need to “get it right.” In fact, they are really showing their aversion to risk and their need to want to be perfect. Trying to be perfect is also a business killer.

When running a business, nothing is ever perfect. You collect and evaluate the information you have, come up with a plan, decide and then take action. If you make the wrong decision, you make another one to make it right. It’s that simple. There is no need to study all of the sides of a circle!