The success of any company is directly related to the quality of their team. As such, it stands to reason that you should be investing time and money in the training of your team to deliver the product and service – and experience – that you desire and, more importantly, that your customer desires.
Now, when I talk about training I’m also including that the team member is “proficient” in the task for which they were given the training. Far too many of you consider just showing a person how to perform a task is all the training they need. Without measuring their proficiency, you’re just wasting time and money. And, in my opinion, proficiency includes that they know not only the “what, when and how” but why they do it, who they do it for and where it all fits into the total picture of your business. Continue reading →
None of us can maintain a high level of unchecked activity every minute of every working day. Often, this type of “work as fast as you can” approach leads to mental and emotional exhaustion which invariably leads to anxiety and causes overwhelm. And, that brings on the frustration at the end of this downward spiral. Productivity is lost, service goes down the drain and it basically turns into a lousy day.
Most of the time when we are stalled and frustrated, we get easily side-tracked and distracted, then get caught up in “busy work” which usually has no value.
Distractions: We all experience them and we all have to deal with them. But did you realize that you are the cause of most – if not all – of them? For example:
You’re busy, but not productive – If you don’t have clear and specific goals for your day, week, month or year, distractions will pull you in different directions and waste your time, and in the end you will have nothing to show for your effort.
You’re an expert at “fire-fighting” – It’s nothing to be proud of. You may actually be the cause of the flare-ups. A big distraction is solving everyone else’s problems. Make sure everyone on your team knows what they must do, why they do it and how to do it.
Nothing gets done, unless you do it – Are you properly training your team to do their jobs as intended? Have you set clear and achievable expectations, and does your team understand them?
There is never enough time for you to have time for you – Do you schedule a 1-hour appointment each week with yourself? Put it on your calendar. You need the time to re-group and re-focus on the right things.
Your open door is a revolving door of constant visitors who all ask, “Hey do you have a minute?” – If you do, say “No!” Saying “no” when you have to is critical for your sanity and ability to properly lead. Fight for and guard your time. Stop giving it away.
There are always more things that you can possibly do. The biggest challenge we all have is that there’s never enough time to get done everything that we want to do. Staying focused on our priorities, which allows you to get things done, is one of the toughest challenges we all have.
Many mistakenly believe that they can “multi-task” their way through anything. I often describe multi-tasking as multi dumb! Some think it’s a highly developed skill that all should possess The fact is, it stifles any chance of staying focused, and only adds to your stress and lack of meaningful productivity.
Many also think that making a list of “to do’s” (the longer the better) makes them effective planners. They proudly display their filled yellow pad like a shield that they think will protect them. Again, another fallacy because they don’t question whether some of the things on their list should be there at all! To me, the most important thing about planning and making a list is to decide what not to do.
Stop doing things that don’t make any sense. Focus on those things that have the highest reward/payoff. Continue reading →
Intentions are those things you “plan” to do. Depending upon how strong your belief in the intention is, it may be distorting your reality making you believe that you are acting on it. Just knowing what you intend to do it seldom results in action taken or a particular outcome.
All of us either have or can acquire the knowledge and skills necessary to be very good at what we do. However, the best intentions will not make that happen by itself. Only the decision to act on those intentions can bring about the desired change.
So how do you go about translating your best intentions into the right actions to achieve the desired result? Sometimes in our effort to create the best intentions we continue to ask more questions and require more information than is necessary which leads to procrastination. Consider the following: Continue reading →
I’ve always encouraged clients, readers and audiences to control their daily destiny by owning the first 15 to 20 minutes of each day before they “officially” start – you know, answering e-mails; text messages and responding to missed calls. These first 15 to 20 minutes are really designed to help you get the right mindset in place for the day. I believe that your mindset will determine the type of day you will have. Hence whatever you can do to put in place the right one, you should do. Right? So here are 7 very simple steps you can take. As you will note, they represent positive and specific “self-talk.” Continue reading →
“Every morning in Africa, a gazelle wakes up. It knows that it must run faster than the fastest lion or it will be killed. Every morning, a lion wakes up. It knows that it must outrun the slowest gazelle or it will starve to death. It doesn’t matter whether you’re the lion or the gazelle – when the sun comes up, you’d better be running.” – Author Unknown
So, to be clear, the story is not just about running. It’s about something far more important. The story underscores the importance of having a clear and specific “purpose” that you will focus on at the beginning of every day. Both the lion and gazelle start each day with a clear and specific purpose. Do you? Do you know what you need to do each day that will move you and your organization closer to your goals? Or, do you start each day dealing with whatever comes first whether it’s important or not? Are you prone to activity just to convince yourself that you are busy or is your activity directed towards the achievement of your purpose? Be honest with yourself.
When you lack a clear and specific purpose, you leave yourself open to any one of the following scenarios: Continue reading →
How to lead a meeting – the right way! We all have to go to meetings – and while they’re important for communication, they can be a tremendous waste of time. So how do you make it an effective meeting? Here are Chris’ top tips.
We all make the choice to suffer from procrastination. Procrastination is born from one, or a combination of, the following:
Trying to be a perfectionist.
A lack of self-discipline.
The inability to fight off distractions.
A lack of specific goals and fear.
How many times do you start the day knowing what you want to do, but eventually come up with a reason why you just can’t get started and so you put it off? Whatever your reason might be, the fact is, you are procrastinating.
Left unchecked, procrastination can be a career and/or business killer. Here are 3 useful tips to help you overcome procrastination: Continue reading →
At the beginning of each week, sit down and review where you are as compared to the goals you need to achieve. Based on this review, determine what activities you need to initiate – these activities will determine where “you” will use your time. To the extent practical and possible, your activities (tasks or to do’s) should fall into one, several or all of the following four categories: Continue reading →