Chris Ruisi

Finding The Solution, Just Like Columbo!

Every day, we are fed with the challenge of addressing and solving problems. In many of those cases, you generally need to get information to guide you in developing the right solution. I have found – and coached many clients – that having a series of questions generally works best in not only helping get to the solution but in also helping to separate the emotion and frustration from the facts. Below are some of my “best” questions. The list is not all-inclusive. Rather, it’s provided to help you get started and to develop a list of your own “best” questions. Lieutenant Columbo would be proud of your work! Continue reading

Chris Ruisi Meetings

Do You Try to Be Perfect? I Hope Not!

I can remember telling my sons, and later on, individuals who reported directly to me that I found perfection to be boring and frustrating. I urged them to pursue excellence, or, in other words, to do the very best they could with whatever they had at the time. You know, “play the hand you’re dealt” in the best way possible.

Individuals who pursue perfection – and many of us have met them (and some of you may be one of them) – are never satisfied. They are always looking for one more piece of information or data to help them make a decision or take action. Oddly, they never make that decision and end up frustrated and, in many cases, demoralized. They are, in fact, very unhappy people. I sometimes describe those seeking perfection as individuals who are “studying all of the sides of a circle.”

Unlike individuals who set stretch goals and who are resilient in order to effectively deal with setbacks, perfectionists aim high goals (and in some cases unrealistically) in order to demonstrate their value to others. Then, when they fall short they become brutally critical of themselves. This, in turn, leads them feeling that whatever they do is never enough. Perfectionism, left unchecked, can lead to serious mental health issues. I read recently that research suggests that being too hard on yourself can actually limit one’s ability to achieve success. Being perfect makes it harder to think clearly because of the stress that it causes.

Here are 5 simple actions you can take to offset any desires you might have to be perfect:

  1. Focus on the best outcome you can deliver versus harshly judging yourself.
  2. Focus on taking action to keep moving forward and learning as you go.
  3. See mistakes as normal and as learning opportunities, and not as a “failing grade” on the imaginary report card in your mind.
  4. Set realistic and achievable goals and celebrate small victories. Learn to give yourself a “high-5” at every opportunity that you can.
  5. When being threatened by overwhelm and frustration, stop where you are and identify one positive action you can take – big or small (small is preferred) – that will change the momentum in your favor.

Give it your best effort. It’s really OK not to be perfect.

 

You’re the Leader. Where’s Your Focus?

Chris Ruisi Driving Business Growth Podcast

 

 

With help from Jimmy Buffet, Chris explains why living in the past serves no useful purpose. Rather, he shares the importance of maintaining a healthy sense of focus in order to get things done effectively and efficiently.

 

 

 

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Business sense of urgency

Are You Really Productive or Collecting “To-Do’s”?

Productive people get more done, achieve better results and earn far more than everyone else by devoting maximum time on being “focused” on their top priority.

Focus is a matter of deciding on what things you’re not going to do. Great results are achieved by how narrow you can make your focus. You need to be doing fewer things for a greater effect or impact, instead of doing more things that only results in side effects.

We all have a hard time finding that one thing because we’re committed to too many other things. We tell ourselves several lies: Continue reading

Happy Labor Day – Are You Living The Spirit of the Day?

The Labor Day holiday was created to honor those who have made economic and social strides – achieved success – through hard work in the United States.

Everyone wants to be successful in whatever they do. I don’t know of anyone who starts their day by saying, “How can I fail today?” Unfortunately, far too many start the day without asking, “How can I be successful today?” Rather they get up, go through the motions and in many cases, let the day’s events take control of them. And they do it all over again the very next day – they avoid success! Talk about being in a rut! Does the term victim mean anything to you?

Success only comes when you have a vision, take a risk and reflect it all in an action plan. Success at anything doesn’t happen because you think you can “will it” to happen. The path to success starts with a first step, then another and another, until you achieve your desired goals.

I have always been amazed at the reluctance of people to commit to doing the work that will lead them to be the best they can be in their chosen profession. Why would you hold back on giving it your all?

Nothing can stop you if you have a strong belief in yourself, your abilities and the will to get things done – you know, like the hard work celebrated on this holiday. Never stop making those qualities stronger because nothing can help if you let your self-belief slip.

 

Courage and Confidence

Chris Ruisi Driving Business Growth Podcast

 

 

Learn from Chris how to muster the courage and confidence from within you to achieve your goals. Chris uses a fishing trip to Costa Rica with his grandson to make his points. So, the question to you is, “What are you doing to find and use the courage within you (that’s right, it’s already there), to tackle one of your challenges?” All of us can always use a boost in our self-esteem and self-confidence. It doesn’t happen automatically. It only happens when you put yourself out there. We all have goals that are out there, waiting for you to have the courage to take the right actions to get started. It’s time to stop holding yourself back. It’s time for you to start your excellent adventure. Isn’t it?

 

 

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Chris Ruisi Leadership Personal Willingness

The Case for Customer Service – Nice Finishes First

Several years ago I hosted an internet radio show on Voice America called “Step Up and Play Big with Chris Ruisi”. The show allowed me to meet some talented people, experts in their own right, and learn valuable information from them.

One show was about customer service as the title above states and my guest was Peter Shankman. Peter is best known for founding Help A Reporter Out (HARO), the social media website that redefined how journalism and PR work by connecting millions of sources with hundreds of thousands of journalists around the world each day, for free.

The basic premise for this show was that companies have forgotten how to service the customer to create amazing moments, and it’s costing them, big-time.

90% of companies say they provide excellent customer service, yet only 8% of all customers say the same. And 91% of customers say they won’t go back to a company after just one bad customer service experience. (Source: Bain & Company). Amazing customer service has become the exception, not the norm. And it’s costing companies millions of dollars in lost revenue, and multitudes of prospects who won’t go to you in the first place based on the experience that someone they trust had with your company.

The top 5 takeaways from this show were: Continue reading