The Labor Day holiday was created to honor those who have made economic and social strides – achieved success – through hard work in the United States.
Everyone wants to be successful in whatever they do. I don’t know of anyone who starts their day by saying, “How can I fail today?” Unfortunately, far too many start the day without asking, “How can I be successful today?” Rather they get up, go through the motions and in many cases, let the day’s events take control of them. And they do it all over again the very next day – they avoid success! Talk about being in a rut! Does the term victim mean anything to you?
Success only comes when you have a vision, take a risk and reflect it all in an action plan. Success at anything doesn’t happen because you think you can “will it” to happen. The path to success starts with a first step, then another and another, until you achieve your desired goals.
I have always been amazed at the reluctance of people to commit to doing the work that will lead them to be the best they can be in their chosen profession. Why would you hold back on giving it your all?
Nothing can stop you if you have a strong belief in yourself, your abilities and the will to get things done – you know, like the hard work celebrated on this holiday. Never stop making those qualities stronger because nothing can help if you let your self-belief slip.
Several years ago I hosted an internet radio show on Voice America called “Step Up and Play Big with Chris Ruisi”. The show allowed me to meet some talented people, experts in their own right, and learn valuable information from them.
One show was about customer service as the title above states and my guest was Peter Shankman. Peter is best known for founding Help A Reporter Out (HARO), the social media website that redefined how journalism and PR work by connecting millions of sources with hundreds of thousands of journalists around the world each day, for free.
The basic premise for this show was that companies have forgotten how to service the customer to create amazing moments, and it’s costing them, big-time.
90% of companies say they provide excellent customer service, yet only 8% of all customers say the same. And 91% of customers say they won’t go back to a company after just one bad customer service experience. (Source: Bain & Company). Amazing customer service has become the exception, not the norm. And it’s costing companies millions of dollars in lost revenue, and multitudes of prospects who won’t go to you in the first place based on the experience that someone they trust had with your company.
We judge our leaders by the quality of the results they achieve. These results are achieved by the quality of the decisions they make. The quality of their decisions is directly related to the quality of the information they have available to them. Sometimes, they must make their decisions based on either incomplete or imperfect information. In these situations, they rely on their “gut” which is related to what they learned from their past experiences. Regardless, they need to have an effective way to get the information they need.
Here’s my point: the best leaders know how to ask the best questions to help them gather the right information they need to make the best decisions.
The important question for you is this: What questions are you asking – on a regular and consistent basis – to get the right information you need, when you need it to achieve the level of success you want?
To achieve success, you must be able to learn the right things from the past, build a plan and implement it in the present. To learn these “right things,” you must have the right questions to ask. It’s just that simple. Continue reading →
I have several clients who are each trying to hire the “right” person for key positions within their companies. Today’s tight labor market makes this important task that much more challenging.
I’m always amazed how everyone agrees that the quality of your team will determine the quality of your business. Yet many still approach the hiring and selection of employees as a burden or something you “have to do.” Or, even worse they just want to get it behind them and hire the first person they “think” is the right one.
Well, here’s a fact: Selecting – not just hiring – the right person is something you must do! And you had better be doing it right if you want to avoid mistakes, lost money and productivity and causing your customers to go elsewhere.
Let me share with you the advice that I give each of my clients which works.
To start with, here are 3 sure-fire ways to make certain that you can hire the wrong employees. Here’s the point (just in case you need to hear it): Do the opposite! Continue reading →
Many try to do everything in their business with the end result being a business that gets nothing done correctly or efficiently. If you want to grow your business successfully, then you need to understand the importance of having the right systems in place so the right things get done; in the right way by the right people. In today’s podcast, Chris explains a simple rule: Systems run your business; your people work your systems and you lead your people.
We all want to feel confident in ourselves. Self-confidence is one the keys to our ability to accomplish more and grow personally and professionally. Many talk about wanting to increase self-confidence but few are prepared to willingly do what is required to actually become more self-confident. Chris explains how personal willingness involves taking ACTION. In other words, to be more confident means you’re willing to act to first satisfy yourself (and no one else) that you did your very best.
One thing that’s common to most business owners is that they have a team. It’s one of the most important aspects of a successful business. How do you develop a team that’s prepared to align your business for success? Chris shares his tips on setting the proper expectations, a useful tool in the training, development and education of your team.
Developing and maintaining an ongoing sense of urgency should be the norm for any company wanting to take a competitive lead in their marketplace. In this episode, Chris explains how to build and sustain a healthy sense of urgency in your organization.
Some people, when they hear the phrase “a sense of urgency” immediately think that a crisis is brewing and the pace needs to be stepped up to get back to normal or what we commonly call the “status quo”. However, in today’s business climate and the ever-changing priorities that come with it, can any company really afford to “get back to status quo” for any extended period of time? I don’t think so.
It’s amazing how everyone agrees that the quality of your team will determine the quality of your business. Yet many still approach the hiring and selection of employees as a burden or something you “have to do.” Well, you have to do it! And you had better be doing it right if you want to avoid mistakes, lost money and productivity, and cause your customers to go elsewhere. Listen in as Chris goes over these 3 critical points – but only if you want to create a great team that delivers great results.
The phrase, “We have met the enemy and he is us,” found it’s origin during the War of 1812 in which Commodore Perry reported, “We have met the enemy and they are ours,” to William Henry Harrison after the Battle of Lake Erie.
Cartoonist Walt Kelly, modified Commodore Perry’s quote to, “We have met the enemy and he is us,” in a cartoon he created in 1970 celebrating the first Earth Day in 1970. The message being that man – from his treatment of the earth – is the planet’s enemy.
In business, many spend a great deal of time focusing on, and even obsessing over, what their competition – their perceived “enemy” – may be doing to steal customers and market share. They fear that the competition will enter their space, and provide service and products equal to or better than what they are providing. This fear consumes them and their every waking moment. Yet, there is very little, if anything, one can do to influence or control what the competition will or will not do. Continue reading →