Every day, we are fed with the challenge of addressing and solving problems. In many of those cases, you generally need to get information to guide you in developing the right solution. I have found – and coached many clients – that having a series of questions generally works best in not only helping get to the solution but in also helping to separate the emotion and frustration from the facts. Below are some of my “best” questions. The list is not all-inclusive. Rather, it’s provided to help you get started and to develop a list of your own “best” questions. Lieutenant Columbo would be proud of your work! Continue reading
Becoming a better leader isn’t easy. The fact is, not everyone can or will become a great leader. However, everyone can become a better leader than they are today – if they make the choice to do so. Becoming a better leader requires hard work and focus, but it is far from impossible.
The one common trait shared by those who desire to become a better leader is a commitment to continuous and ongoing learning. They want to be better and they work at it every day! They just don’t talk about it; they act on it every day. They put personal growth and development at the top of their daily and strategic agenda. Becoming a “better leader” is an ongoing effort.
The next area “better leaders” focus on is how to add to their knowledge base by learning new skills that will help them deliver even better results. How do they accomplish this? Consider some of these points: Continue reading
Often driven individuals like to “go it alone.” They see this as their defining characteristic. They brag about it and heap upon themselves unlimited amounts of self-praise. They boast how they don’t need help. While a healthy dose of self-esteem and self-confidence is needed to achieve success, these individuals are over-dosing on it.
These “driven ones” get so caught up in their “go it alone” mentality that they eventually lose sight of reality. Their obsession to go it alone becomes madness. When this happens, they become consumed by their reality until anxiety and overwhelm overcome them, and that usually ends up with a self-created crisis.
Rather than going deeper into their foxhole, alone, they need to stick their head up just enough to assess their new or changing reality and quickly determine what help they need to keep moving forward.
Here’s a fact: The business climate today is more complex than it was 5 years ago. Things like evolving technology, growing customers’ demands, increasing government regulations, availability of skilled and engaged employees are all having significant impact on all businesses and their leaders.
The leaders of today will only become the leaders of tomorrow when they abandon their “go it alone” mentality and surround themselves with the right advisors who share their vision of success. To do otherwise, given the challenges we all face, would be foolhardy.
If you’re in a leadership role, it’s your responsibility to find that “common ground” when you are communicating with a team member. A “one-size-fits-all” approach to communication does not work, especially when you’re delegating work to be done and attempting to set specific expectations.
Far too often, non-performing leaders give minimal instructions (that only they understand) and quickly move on. They do no training. They then get frustrated when the work doesn’t get done properly and then launch a personal attack on their team member. They are also extremely good at writing vicious e-mails condemning an individual—who may in fact be deficient. Non-performing leader are basically insecure in their own abilities and compensate for their insecurity by attacking others.
Non-performing leaders tend to do things “to people” as opposed to working “with people.” Continue reading
“Yeah Right!?” That’s what I sometimes hear from certain business leaders when I talk about creating a “no excuse” culture within their organization. I’m then “reminded” that excuses are part of the game and you just have to accept them. From my perspective, accepting that “excuse making” comes with the territory is, well…an excuse not to take action!
Effective leaders know that building and sustaining a “no excuse” culture can be done – not overnight – but as a result of the combination of several distinct (but related) tactics. These tactics include: Continue reading
Whether we lead people or ourselves, we each have leadership attributes.
As the CEO or leader, your primary responsibility is to drive your organization to business growth. It requires not only getting things done, but more importantly, getting the right things done.
To achieve the results required means that your leadership skills will be tested. Here are four concepts to keep in mind as you lead your organization and drive them to achieve business growth. Continue reading
Back on August 4th, the Wall Street Journal ran article about how the Board of Avon Products Inc., pushed out their CEO – they fired her – as a result of her 5 years of disappointing results.
If you’re the CEO or leader of your company (regardless of its size), you are ultimately responsible for what goes on. Why? Because, as the leader, you are paid to deliver (get) results – period! In essence, you’re the CRO; that is, the Chief Results Officer.
So now you’re thinking that you’re not a public company and not subject to a Board or shareholders. Make no mistake, whether you are a publically or privately held company, your customers have a say in how well you’re doing with respect to the quality of your results.
If your results don’t meet your customer’s expectations, they have a very simple way of telling you: They go elsewhere! And, when they leave you, they tell others about your performance. At some point this customer exodus will threaten the very existence of your business. Your customers not only expect, but demand, that you continually get better and consistently deliver results that are valuable to them! Continue reading
Over the course of the last 12 to 18 months we have witnessed an intensified and very comprehensive display of what leadership is not by our elected officials at all levels across all party lines.
Now, I’m not taking sides or interested in a political discussion. Like you, I’m a citizen waiting for the people we elected to, well…do their job for all of us.
However, as a result of this political display of drama, anger and missteps, I thought I would turn it into a simple learning opportunity on what I believe (and have coached clients on) are the criteria we should set for not only our elected officials, but more importantly, for each of us who are leaders within our businesses. Continue reading
How to lead a meeting – the right way! We all have to go to meetings – and while they’re important for communication, they can be a tremendous waste of time. So how do you make it an effective meeting? Here are Chris’ top tips.