In my new book, “The Go-To Person’s Guide to Success”, I discuss in detail the importance of a leader not being the only “go-to person” in their organization. I stress that one of a leader’s primary responsibilities is to develop other “go-to people” so the company and the team can continue to grow.
Often, when I write about these people-strategy issues, the common question I hear is, “How and where do I start?”
As I discuss in detail in the book, the starting point is with questions – specifically six of them – that you can use with your direct reports or any other level of management within your organization. Assess each one of your direct reports, individually, against each of these 6 questions: Continue reading →
Most leaders “say” they want feedback. Yet, leaders today struggle with how to provide it in an effective and constructive way. In this episode, Chris focuses on how you, as a leader, can ask for it and accept it. Why is this important? Simple really: because the true mark of a courageous leader isn’t measured by how many tough situations are handled, but in how they create openness in their company that encourages the giving and accepting of feedback at all levels.
It’s a known fact that effective systems run your business and when followed correctly will deliver consistent results that will keep your customers coming back. And they will bring their friends with them. Listen in as Chris explains 6 proven steps you can follow to effectively systematize your business.
Every day, we are fed with the challenge of addressing and solving problems. In many of those cases, you generally need to get information to guide you in developing the right solution. I have found – and coached many clients – that having a series of questions generally works best in not only helping get to the solution but in also helping to separate the emotion and frustration from the facts. Below are some of my “best” questions. The list is not all-inclusive. Rather, it’s provided to help you get started and to develop a list of your own “best” questions. Lieutenant Columbo would be proud of your work! Continue reading →
You hear it often: Companies want to hire people for the least amount of money, when it’s the “franchise players” that really help drive your business forward. Here’s how to ensure you nurture that investment…
We judge our leaders by the quality of the results they achieve. These results are achieved by the quality of the decisions they make. The quality of their decisions is directly related to the quality of the information they have available to them. Sometimes, they must make their decisions based on either incomplete or imperfect information. In these situations, they rely on their “gut” which is related to what they learned from their past experiences. Regardless, they need to have an effective way to get the information they need.
Here’s my point: the best leaders know how to ask the best questions to help them gather the right information they need to make the best decisions.
The important question for you is this: What questions are you asking – on a regular and consistent basis – to get the right information you need, when you need it to achieve the level of success you want?
To achieve success, you must be able to learn the right things from the past, build a plan and implement it in the present. To learn these “right things,” you must have the right questions to ask. It’s just that simple. Continue reading →
Becoming a better leader isn’t easy. The fact is, not everyone can or will become a great leader. However, everyone can become a better leader than they are today – if they make the choice to do so. Becoming a better leader requires hard work and focus, but it is far from impossible.
The one common trait shared by those who desire to become a better leader is a commitment to continuous and ongoing learning. They want to be better and they work at it every day! They just don’t talk about it; they act on it every day. They put personal growth and development at the top of their daily and strategic agenda. Becoming a “better leader” is an ongoing effort.
The next area “better leaders” focus on is how to add to their knowledge base by learning new skills that will help them deliver even better results. How do they accomplish this? Consider some of these points: Continue reading →
I have several clients who are each trying to hire the “right” person for key positions within their companies. Today’s tight labor market makes this important task that much more challenging.
I’m always amazed how everyone agrees that the quality of your team will determine the quality of your business. Yet many still approach the hiring and selection of employees as a burden or something you “have to do.” Or, even worse they just want to get it behind them and hire the first person they “think” is the right one.
Well, here’s a fact: Selecting – not just hiring – the right person is something you must do! And you had better be doing it right if you want to avoid mistakes, lost money and productivity and causing your customers to go elsewhere.
Let me share with you the advice that I give each of my clients which works.
To start with, here are 3 sure-fire ways to make certain that you can hire the wrong employees. Here’s the point (just in case you need to hear it): Do the opposite! Continue reading →
Most leaders “say” they want feedback, yet leaders today struggle with how to provide it in an effective and constructive way. But for our purposes today, Chris’ podcast will focus on how you as a leader can ask for it and accept it. Why is this important? Simple really: because the true mark of a courageous leader isn’t measured by how many tough situations are handled, but in how they create openness in their company that encourages the giving and accepting feedback at all levels.