Tag Archives: Human Resources

Chris Ruisi Behavior

Attitude vs. Skill: It’s All in the Behavior

As more and more people find employment during this growing economy it is creating a burden for employers trying to fill open positions. Highly and even moderately skilled workers are being hired at a rapid pace creating a challenge for all employers trying to fill their open positions.

Part of the solution for this challenge is for employers to willingly relax their skills requirements and begin to place greater emphasis on a candidate’s attitude. A rule of thumb which I have always followed simply states that you can always teach someone the required skills for a job, but you can’t teach them the right attitude. Hence, if forced to choose, I would always take attitude over skills.

In order to properly evaluate a candidate’s attitude, the interviewer needs to use more of a behavioral style of interviewing versus asking the typical questions that most of us use. In a behavioral interview, you are attempting to evaluate how the candidate will respond in different types of scenarios like working with other team members, handling problems, handling less than happy customers, avoiding conflict in the workplace and many other situations. All of this puts a big spotlight on the questions asked and how you prepare for the interview.

However, as I will explain, using a behavior-driven interviewing style is probably a good thing and something you should be doing more of regardless of the “hot” employment environment we are currently experiencing. Continue reading

Chris Ruisi Giving Constructive Feedback

Giving Constructive Feedback

The other day, while I was conducting a leadership workshop for entrepreneurs, one of the attendees asked the best way to give constructive feedback—especially when negative performance issues are being addressed.

In responding to the question, I counseled the person that first they needed to be clear on their purpose for giving the feedback. What the consequences were to them, their company and the employee if the issues were not addressed; and what specific actions they wanted to address and/or correct.

With that information shared as a backdrop, I suggested that the person take these specific actions when they met with their employee/team member: Continue reading

The Problem and Solution Can Usually Be Found At The Top

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When solving organizational problems, Chris learned from his past experiences that a top down approach was the fastest way to uncover the cause of the problem and the fastest path to the solution. Chris discusses the importance of leading the team and setting the right performance expectations.

 

 

Chris Ruisi’s “Step Up and Play Big Moments” is all about personal and business success. Chris’s goal is to offer today’s entrepreneurs, CEO’s and business leader’s practical guidance, tips, strategies and tactics that work in today’s challenging business climate. Chris brings his practical and successful experience at senior level management and Board positions to help his listeners cut through the clutter to Step Up and Play Big. Also available on iTunes.

 

 

Developing Go-To People

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Most leaders earned the top job by becoming the “go-to person” – you know the person everyone counts on. However, to grow a business, a leader cannot afford to be the only go-to person. They must develop other go-to people. Chris explains how leaders can grow their team by developing their own go-to people.

 

 

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Chris Ruisi’s “Step Up and Play Big Moments” is all about personal and business success. Chris’s goal is to offer today’s entrepreneurs, CEO’s and business leader’s practical guidance, tips, strategies and tactics that work in today’s challenging business climate. Chris brings his practical and successful experience at senior level management and Board positions to help his listeners cut through the clutter to Step Up and Play Big. Also available on iTunes.

 

 

How To Become A Good Listener

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A critical component of communication is how one listens. Chris shares 10 steps that one must follow to become a great listener and an even better communicator.

 

 

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Chris Ruisi’s “Step Up and Play Big Moments” is all about personal and business success. Chris’s goal is to offer today’s entrepreneurs, CEO’s and business leader’s practical guidance, tips, strategies and tactics that work in today’s challenging business climate. Chris brings his practical and successful experience at senior level management and Board positions to help his listeners cut through the clutter to Step Up and Play Big. Also available on iTunes.

 

 

Three Guaranteed Ways To Hire The Wrong People

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It’s a lot easier to hire the wrong person, but it is extremely difficult to repair the damage a bad hire can do. Chris identifies three ways to hire the wrong person for your next job opening as a “don’t do this” guide.

 

 

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Seven-Step Selection Process

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The most important factor that will determine the success of your company is the quality of the team. Chris shares his seven-step selection process for finding the best candidate for the job.

 

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3 Guaranteed Ways to Hire the Wrong People

I’m always amazed how everyone agrees that the quality of your team will determine the quality of your business. Yet many still approach the hiring and selection of employees as a burden or something you “have to do”. Well, you do have to do it! And you had better be doing it right if you want to avoid mistakes, lost money and productivity, and cause your customers to go elsewhere.

So here are 3 sure-fired ways to make certain that you continue to hire the wrong employees. Here’s the point (just in case you need to hear it): do the opposite! Continue reading

Taking it Slow Can be the Right Choice

One of my Weekly Mind Jolt episodes teaches those clients who invested in this product how to turn their team into a competitive advantage for their business.

Today, I want to talk about your team and the most important step you can, no… must take when hiring new team members.

Hire slow! That’s it. It’s simple, but critical, for you to adhere to this concept. There can be no excuse.

When you hire a new employee, you are not only filling a job. You are spending your money to hire a complete stranger to interact with your customers. That’s right, your customers – the people who spend their money in your business. Continue reading