Success requires the proper use of certain knowledge and skills. Without the proper mental foundation, there’s no way your knowledge and skills will be used effectively. I refer to this foundation as “mental toughness.” Why? Because there are no shortcuts to success and any level of success must be built upon it. Developing mental toughness is a critical choice you must make.
Here are three key steps to get you going in the right direction:
Get Rid of the Clutter – To achieve any meaningful level of effective performance, you need to eliminate all of the distractions that waste your time and drain your energy. The best way to do eliminate this clutter is to develop clarity on what you want to accomplish.
Focus on Winning – You would be amazed by how many folks focus on avoiding problems, or how not to fail, as opposed to “winning.” When you don’t focus on winning, you allow events to “control” you. You become a victim instead of the master of your circumstances. This creates self-doubt and weakens any confidence you have in yourself. Play to win – all of the time. There is no downside.
Develop Risk Taking Skills – To get what you want in business (and in life) you have to take logical, planned risks. These types of risks usually have a reasonable downside offset by a larger upside or reward. Keep in mind that we all have an “internal risk warning system” that holds us back. The best way to manage this internal warning system is to be clear on what you want to do, which helps you to stay focused on the facts instead of the emotion (fear).
In my new book – “The Go-To Person’s Guide to Success” – I explain the importance of mental toughness is in helping you develop and maintain a success/growth mindset. Willie Mays, “The Say Hey Kid” captured the importance of a success mindset when he said: “What you are thinking, what shape your mind is in, is what makes the biggest difference of all.”
The biggest threat to businesses is complacency – that is, we learn to accept and live with the status quo. We allow our status quo to dictate whether or not we’ll succeed. Chris shares how successful entrepreneurs and business owners combat this silent business killer.
Every day, we are fed with the challenge of addressing and solving problems. In many of those cases, you generally need to get information to guide you in developing the right solution. I have found – and coached many clients – that having a series of questions generally works best in not only helping get to the solution but in also helping to separate the emotion and frustration from the facts. Below are some of my “best” questions. The list is not all-inclusive. Rather, it’s provided to help you get started and to develop a list of your own “best” questions. Lieutenant Columbo would be proud of your work! Continue reading →
Several years ago I hosted an internet radio show on Voice America called “Step Up and Play Big with Chris Ruisi”. The show allowed me to meet some talented people, experts in their own right, and learn valuable information from them.
One show was about customer service as the title above states and my guest was Peter Shankman. Peter is best known for founding Help A Reporter Out (HARO), the social media website that redefined how journalism and PR work by connecting millions of sources with hundreds of thousands of journalists around the world each day, for free.
The basic premise for this show was that companies have forgotten how to service the customer to create amazing moments, and it’s costing them, big-time.
90% of companies say they provide excellent customer service, yet only 8% of all customers say the same. And 91% of customers say they won’t go back to a company after just one bad customer service experience. (Source: Bain & Company). Amazing customer service has become the exception, not the norm. And it’s costing companies millions of dollars in lost revenue, and multitudes of prospects who won’t go to you in the first place based on the experience that someone they trust had with your company.
We judge our leaders by the quality of the results they achieve. These results are achieved by the quality of the decisions they make. The quality of their decisions is directly related to the quality of the information they have available to them. Sometimes, they must make their decisions based on either incomplete or imperfect information. In these situations, they rely on their “gut” which is related to what they learned from their past experiences. Regardless, they need to have an effective way to get the information they need.
Here’s my point: the best leaders know how to ask the best questions to help them gather the right information they need to make the best decisions.
The important question for you is this: What questions are you asking – on a regular and consistent basis – to get the right information you need, when you need it to achieve the level of success you want?
To achieve success, you must be able to learn the right things from the past, build a plan and implement it in the present. To learn these “right things,” you must have the right questions to ask. It’s just that simple. Continue reading →
Do you think you need better “time management” skills? Or do you need better “YOU management” skills? Without clarity of goals, there’s no way you can ever manage your time. Learn what you need to do to better manage “you” in this video.
My daily routine involves reading the Wall Street Journal while having my first cup of coffee. During my “read”, I always find my way to the daily “Pepper…And Salt” illustration (yup, it’s a cartoon). This past week addressed the concept of focus in a very powerful yet simple way.
While wearing “The Cone” may not be a fashionable approach, the message – being focused – is important for each of us. What do you do each day to establish and maintain your focus on getting the right things done?
For starters, stop doing things that don’t make any sense. Focus – discipline yourself – to start each day working on those tasks that have the highest reward/payoff. The fact is, you can only properly focus on only a few “key” tasks at one time.
Here are the 4 simple steps you can take to stay focused and get the “right” things done: Continue reading →
As the leader, when you get better, your business gets better. How can you build your world of knowledge? What are you doing to make that happen? What are you going to do tomorrow to make you that much better today? Chris shares some advice.